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FAQs

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About Primary

Who is Primary?

Why do you only offer limited colors in solid colors?

How does Primary give back?

Where can I follow Primary?

Why don’t you have boys and girls sections?

Top questions

Do you ship internationally?

What I want is currently out of stock. How long will it be to get restocked?

Do you offer any promo codes or discounts?

Why can't I checkout?

How can I get a return label?

Do your clothes shrink?

How do I wash my Primary items?

Ordering and shipping

How much do you charge for shipping?

When will I get my order?

What if I need to change my order?

Where do you ship to?

Where do you ship from?

What are your hours of operation?

Where can I track my order?

Why haven't I received an email regarding my order?

Do you ship internationally?

What I want is currently out of stock. How long will it be to get restocked?

Why can't I checkout?

Sourcing and sizing

What is Primary’s Sustainability Initiative?

How do you ensure quality?

Is your fabric OEKO-TEX Standard 100 certified?

Where do you make your clothes and how do you ensure they are ethically made?

How do you offer lower prices than competitors for the same quality?

How do I wash my Primary items?

How do I know what size to buy?

Do your clothes shrink?

I love your clothes and would love to wear Primary myself! Have you thought of doing adult sizes?

What is Clean Poly?

My account

How do I see my past orders?

Can I merge accounts?

Do I need an account to place my order?

Why create an account?

Returns and exchanges

What is your return policy?

How can I get a return label?

When can I expect my refund?

What if my items are damaged or defective?

What if I want to return a gift?

What if I want to exchange items from an order?

Gift cards

How do I purchase a gift card?

How do I redeem my gift card?

Why can’t I use a promotion, discount, or store credit when purchasing a gift card?

Can I return a gift card?

I made an error in my email—what do I do?

My recipient didn’t get the email with the gift card! Help!

Can I transfer my credit to someone else?

Can a gift card be used on more than one order?

How can I check my gift card balance?

Do gift cards expire?

Payments

What payment methods do you accept?

International Credit Card?

Promotions, discounts, and offers

Do you offer any promo codes or discounts?